Our Account Sharing Policy
Your judy.legal subscription is personal to you. Sharing your account with other people is strictly forbidden. This includes sharing your login details, passing your password to colleagues, friends or classmates, or letting others sign in as you.
Each subscription is licensed to a single person. Account sharing undermines the work we put into building and maintaining judy.legal, and it breaches our Terms of Service. Accounts found to be shared are subject to restrictions, as described below.
If more than one person needs access, please reach out to us about team or group plans instead of sharing a single login.
Using Multiple Devices Is Absolutely Fine
To be clear: using your own account on more than one device is completely allowed and expected. A single person naturally works across several devices, and we fully support that.
You are welcome to stay signed in on, and move freely between:
- Your laptop and your desktop computer
- Your phone and your tablet
- The web app, the mobile apps, and our browser and document add-ins
There is no need to log out of one device before using another. Signing in across your own devices is never treated as account sharing.
Managing Your Devices
You can see and manage every device signed in to your account at any time. Go to Account Settings → Devices to view the full list, including:
- The device name (for example, "Chrome on Windows" or "Safari on iOS")
- Its approximate location and when it was last active
- Which entry is the device you are currently using
If you spot a device you don't recognise, or you want to free up a slot, click Log out next to it to sign that device out immediately. This is the easiest way to stay in control of who has access - and to remove a device you no longer use.
Email Alerts for New Sign-ins
For your security, we send an email notification whenever your account is signed in to on a new device. The alert comes from no-reply@judy.legal and includes the device, its approximate location, and the time of sign-in.
If a sign-in was you, no action is needed. If you don't recognise it, it's a signal that someone else may have your login details - open Account Settings → Devices to log that device out, and change your password straight away.
How We Detect Account Sharing
To protect subscriptions and keep judy.legal fair for everyone, we use a combination of technologies to identify when an account is being shared. These include cookies and trusted third-party services that analyse how an account is being accessed.
Rather than looking at a single action, these signals look for patterns that a genuine single user would not produce, such as:
- One device signing in to multiple different accounts - a strong sign that logins are being passed around.
- Simultaneous access from completely different locations - for example, an account being used in two far-apart cities or countries at the same time, which one person cannot physically do.
- Other unusual patterns of concurrent or widespread use that are inconsistent with a single person.
These checks are designed to distinguish real account sharing from the normal, allowed behaviour of one person using several of their own devices.
What Happens When Account Sharing Is Detected
When our systems determine that an account is being shared, we apply a limit on the number of devices that can be signed in to that account at the same time.
We do not disclose exactly how many devices are allowed. This limit is deliberately kept private and varies from account to account. In our experience, people who ask for the precise number are usually trying to work out how to keep sharing while staying just under it - which defeats the purpose of the policy. Restricting the number of concurrent devices is what discourages sharing in the first place.
Signing In on a New Device After a Restriction
If your account has a device limit applied and you have reached it, signing in on a new device will be blocked until you free up a slot. You have two ways to do this:
- Log out on a device you are already signed in to. Once you sign out on one of your existing devices, that slot becomes free and you can sign in on the new device.
- Change your password. If you cannot access a device to log out from it - for example, a device you no longer have - changing your password will sign your account out everywhere. You can then sign in fresh on the device you want to use.
To change your password, go to Account Settings → Change Password, or use Forgot password? on the login page if you are locked out.
Restrictions are not necessarily permanent. If sharing stops, the restriction can lift over time. The fastest way to get things sorted is simply to stop sharing your login and use the account only on your own devices.
Need More Access?
If you have a genuine need for multiple people to use judy.legal, sharing a single login is not the answer - it will trigger restrictions. Instead, email us at hello@judy.legal to discuss the right plan for your team, firm, or group. We are always happy to help you find an option that works.